Terms of service

Effective Date: 01 July, 2026

Welcome to KORI BEVERAGES, a brand owned and operated by THREE ROOTS LIFE PRIVATE LIMITED ("KORI BEVERAGES", "Company", "we", "our", or "us").

By accessing, browsing, registering on, or purchasing products through https://koriindia.com/, you acknowledge and agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please discontinue use of the Website immediately.

KORI BEVERAGES offers and sells Ready-to-Drink (RTD) food and beverage products across India.

1. Product Availability

All products displayed on the Website are subject to availability.

Kori Beverages reserves the right to:

● Modify, update, or discontinue any product without prior notice.

● Change product packaging, labeling, specifications, or appearance at any time.

● Limit the quantity of products available for purchase.

Product images displayed on the Website are for illustrative purposes only. The actual product may vary in appearance, packaging, labeling, or specifications from the images shown on the Website.

2. Orders and Acceptance

Kori Beverages reserves the right to:

● Accept or reject any order at its sole discretion.

● Cancel orders suspected of fraud, misuse, or unauthorized activity.

● Refuse orders containing pricing errors, inaccurate information, or technical discrepancies.

● Limit the quantity of products purchased by any individual customer.

An order will be considered accepted only after:

● Successful verification of payment; and

● Issuance of an order confirmation by Kori Beverages.

Receipt of an order confirmation does not guarantee product availability and remains subject to stock availability.

3. Pricing and Payments

● All prices displayed on the Website are in Indian Rupees (INR).

● Prices are subject to change without prior notice.

● Applicable taxes, shipping charges, and other fees may be added during the checkout process.

● Customers are responsible for providing accurate and complete billing and payment information.

● Kori Beverages shall not be liable for any transaction failures, delays, or payment issues resulting from payment gateway errors, banking interruptions, or customer-related inaccuracies.

4. Customer Responsibilities

Customers are responsible for providing accurate and complete information, including:

● Full Name

● Contact Number

● Email Address

● Billing Address

● Shipping Address

Kori Beverages shall not be responsible for any delays, losses, failed deliveries, or additional charges resulting from incorrect, incomplete, or inaccurate information provided by the customer.

5. Shipping and Delivery

Kori Beverages delivers products to serviceable locations across India.

Delivery Timelines

Delivery timelines provided on the Website are estimates only and may vary due to circumstances beyond our control, including:

● Courier delays

● Weather conditions

● Public holidays

● Transportation disruptions

● Government restrictions

● Force majeure events

Delivery dates are estimated and are not guaranteed.

Failed Deliveries

Kori Beverages reserves the right to cancel an order without any liability if delivery cannot be completed due to:

● Customer unavailability

● Incorrect or incomplete delivery information

● Refusal to accept delivery

● Inability to contact the customer

6. Return, Exchange, and Refund Policy

No Return / No Exchange Policy

Due to the consumable nature of food and beverage products, all sales are final.

Kori Beverages maintains a strict:

● No Return Policy

● No Exchange Policy

Once a product has been delivered, it cannot be returned or exchanged.

Refund Eligibility

Refund requests may be considered only under the following circumstances:

● The product is damaged during transit.

● The product has expired at the time of delivery.

● An incorrect product has been delivered by Kori Beverages.

Reporting Requirements

Customers must report any eligible issue within 48 hours of delivery and provide:

● Clear photographs of the product

● Photographs of the packaging

● A copy of the invoice

● Any additional evidence requested by Kori Beverages for verification

Kori Beverages reserves the sole right to approve or reject any refund request after completing the verification process.

7. Refund Processing

Approved refunds will be processed through the original payment method, wherever possible.

Refund Timeline

● Minimum: 15 Business Days

● Maximum: 30 Business Days

Refunds Will Not Be Issued For:

● Change of mind

● Personal taste or preference

● Incorrect orders placed by customers

● Delivery delays beyond our reasonable control

● Opened products

● Partially consumed products

● Claims submitted after the reporting period

● Incorrect shipping details provided by the customer

The decision of Kori Beverages regarding any refund request shall be final and binding.

8. Product Usage and Health Disclaimer

Customers are responsible for reviewing:

● Product ingredients

● Nutritional information

● Allergen warnings

● Storage instructions

● Expiry dates

Individuals with:

● Allergies

● Medical conditions

● Dietary restrictions

● Other health concerns

should consult a qualified healthcare professional before consuming any product.

Kori Beverages shall not be liable for any adverse reactions resulting from:

● Individual sensitivities

● Allergic reactions

● Improper storage

● Misuse of products

● Consumption contrary to the provided instructions

9. Intellectual Property Rights

All content available on the Website, including but not limited to:

● Logos

● Trademarks

● Product Names

● Graphics

● Images

● Text

● Videos

● Designs

● Software

● Website Content

is the exclusive property of Kori Beverages Private Limited and is protected under applicable intellectual property laws.

Any unauthorized use, reproduction, modification, distribution, publication, or commercial exploitation of any Website content is strictly prohibited without prior written permission.

10. Cookies and Privacy

The Website may use:

● Cookies

● Analytics tools

● Tracking technologies

to:

● Improve user experience

● Analyze website traffic and usage patterns

● Remember user preferences

● Enhance Website functionality

By accessing or using the Website, you consent to the use of such technologies.

Any personal information collected through the Website is processed in accordance with our Privacy Policy.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Kori Beverages shall not be liable for any:

● Indirect damages

● Incidental damages

● Consequential damages

● Special damages

● Punitive damages

arising out of or in connection with:

● Use of the Website

● Purchase of products

● Delivery services

● Consumption of products

Under all circumstances, the total liability of Kori Beverages shall not exceed the amount paid by the customer for the specific product giving rise to the claim.

12. Force Majeure

Kori Beverages shall not be liable for any delay or failure in performing its obligations due to events beyond its reasonable control, including but not limited to:

● Natural disasters

● Floods

● Fires

● Pandemics

● Transportation disruptions

● Government actions

● Labor disputes

● Cyber incidents

● Utility failures

● Other force majeure events