Shipping policy

Shipping Policy

At Kori, we want your favourite beverages to reach you fresh, safely packed, and on time. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Shipping Availability

We currently deliver Kori products to serviceable locations across India.

Shipping availability may vary depending on the delivery address and courier service coverage.

2. Order Processing

Orders are generally processed within 1–2 business days after successful order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive shipping/tracking information through the contact details provided during checkout.

3. Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch.

Delivery timelines may vary depending on:

Your location
Courier availability
Weather conditions
Public holidays
High-demand periods
Unforeseen logistical delays

Please note that delivery timelines are estimates and are not guaranteed.

4. Shipping Charges

Free shipping is available on orders above ₹499.
For orders below ₹499, applicable shipping charges will be displayed at checkout before you complete your purchase.

5. Tracking Your Order

Once your order is dispatched, we will share the tracking details with you, where available.

You can use the tracking information to check the current status of your shipment.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information at checkout.

Kori will not be responsible for delays or failed deliveries caused by:

Incorrect address
Incomplete address
Incorrect phone number
Unavailability of the recipient
Failure to respond to the delivery agent

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

7. Delayed Delivery

While we work with our logistics partners to deliver your order within the estimated timeline, occasional delays may occur due to circumstances beyond our control.

If your order is significantly delayed, please contact our customer support team and we will assist you in tracking the shipment.

8. Damaged Package

Our products are carefully packed before dispatch. However, if you receive a package that appears damaged, leaking, or tampered with:

Take photographs/videos of the package before opening it, if possible.
Keep the original packaging and product.
Contact us as soon as possible with your Order ID and supporting photographs/videos.

We will review the issue and assist you accordingly.

9. Undelivered or Returned Orders

If a shipment cannot be delivered because of repeated delivery attempts, an incorrect address, recipient unavailability, or refusal to accept the package, the shipment may be returned to Kori.

Any re-shipping of such orders may be subject to additional shipping charges.